Decagon, co-founded by Jesse Zhang and Ashwin Sreenivas, has developed an AI-powered customer service system that handles routine tasks for companies like Notion and Duolingo. After a year of rigorous competition, Decagon’s chatbot consistently outperformed rivals in “bake-off” evaluations against tools from competitors like Salesforce. The startup has recently raised $65 million in a Series …
OpenAI has unveiled “Swarm,” an experimental framework for networks of AI agents, according to VentureBeat. Swarm allows developers to create interconnected AI networks that can communicate and solve tasks autonomously. The framework has potential applications in automating various business functions, from market analysis to customer support. However, it also raises ethical concerns regarding security, bias, …
Salesforce presents its vision for autonomous AI agents at Dreamforce 2024. CEO Marc Benioff explains that these agents will replace existing copilots and be based on a standardized platform. The company is focusing on its Agentforce product, which will deploy AI agents across various cloud services, writes Larry Dignan. The Salesforce platform and the Data …
Slack is expanding its offering to include AI agents from third-party providers and customers. The new feature allows paying users to integrate AI agents from partners like Asana, Cohere, and Adobe, as well as their own agents, into the chat platform. Rob Seaman, Slack’s head of product, told VentureBeat that office workers are increasingly looking …
Microsoft is expanding its Office offerings with new AI features. A key innovation is “Copilot Pages”, a platform for collaborative work with AI. Users can work together on AI-generated content and enrich it with data from different sources. Microsoft describes this as an entirely new way of working that brings humans and AI together in …
AI startup 11x.ai has raised $24 million in a Series A funding round. The round was led by venture capital firm Benchmark. Founded in 2022, the company develops AI agents for process automation, which it describes as “automated digital employees”. 11x.ai focuses on sales, marketing, and revenue operations. The company is approaching $10 million in …
Microsoft has unveiled a new platform called Windows Agent Arena (WAA) to test AI assistants in realistic Windows environments. This was reported by Michael Nuñez on VentureBeat. WAA offers more than 150 different tasks in common Windows applications and allows for parallel evaluation in the Azure cloud. Microsoft also introduced a new AI agent called …
Salesforce has now officially unveiled Agentforce, a previously announced suite of AI-powered autonomous agents. These are designed to assist human employees in various business areas such as sales, marketing, commerce, and customer service. According to Salesforce CEO Marc Benioff, Agentforce represents the “third wave” of AI, moving beyond trending models and generative AI. At the …
ServiceNow is introducing a library of customizable AI agents for businesses. The company is planning updates to its Now Assist AI platform that will allow customers to integrate AI agents into their workflows. As Emilia David reports for VentureBeat, companies can use the new Now Assist Skill Kit to develop their own prompts and skills …
Replit has introduced an AI agent that can build complete applications from scratch. As Chris McKay reports in an article for Maginative, this is much more than just a coding assistant. The agent can develop software on its own, from project planning and code writing to debugging and deployment. According to Replit CEO Amjad Masad, …