Salesforce CEO Marc Benioff criticized Microsoft’s AI assistant, Copilot, on his personal X/Twitter account, calling it “disappointing” and likening it to “Clippy 2.0,” a reference to the infamous virtual assistant from the 1990s. He claimed that Copilot lacks accuracy and fails to deliver value, despite its recent upgrades that include new features like vision and humanlike conversational capabilities, Carl Franzen reports for VentureBeat.
Benioff’s critique is seen as biased, given Salesforce’s competition with Microsoft in areas like customer relationship management and team collaboration tools. He has also expressed skepticism about the broader potential of AI, suggesting that its current applications are overstated, although he remains enthusiastic about Salesforce’s own AI initiatives, such as Agentforce. This contradictory stance raises questions about his views on AI’s role in business. Critics have noted that Benioff’s comments may reflect a shift in the narrative surrounding generative AI.