Salesforce unveils Agentforce: AI Agents for customer service and more
Salesforce has now officially unveiled Agentforce, a previously announced suite of AI-powered autonomous agents. These are designed to assist human employees in various business areas such as sales, marketing, commerce, and customer service. According to Salesforce CEO Marc Benioff, Agentforce represents the “third wave” of AI, moving beyond trending models and generative AI. At the …