AI technology is fundamentally changing how call centers operate in the Philippines, the world’s second-largest market for business process outsourcing (BPO) with 1.84 million workers. According to reporting by Michael Beltran for Rest of World, AI systems now monitor calls, analyze worker performance, and assist agents with customer interactions, leading to increased productivity but also …
An analysis argues that companies building large language models (LLMs) may struggle to achieve profitability due to unfavorable industry structure. The article’s author, Cal Paterson, compares LLM makers to airlines, which historically faced poor business conditions despite their technological importance. The key challenge lies in NVIDIA’s monopolistic position as the sole supplier of essential training …
AI and business strategist Elin Hauge argues that humans need to develop deeper knowledge across multiple disciplines to work effectively alongside artificial intelligence. In an analysis published by VentureBeat, Hauge emphasizes that while AI will automate many routine jobs, the focus should shift to developing comprehensive expertise in multiple domains. She warns that surface-level knowledge …
Walt Disney is launching the Office of Technology Enablement to coordinate the company’s use of emerging technologies like artificial intelligence and mixed reality across its various divisions, according to an email seen by Reuters. Jamie Voris, the film studio’s chief technology officer who led development of Disney’s app for Apple Vision Pro, will head the …
Robert Zemeckis’ new film “Here”, starring Tom Hanks and Robin Wright, uses artificial intelligence to depict the main characters at various ages from 18 to 80. AI-powered visual effects company Metaphysic created digital masks of the actors that could be applied to their faces in real-time during filming, enabling the filmmakers to see the de-aging …
Universal Music Group (UMG) has announced a collaboration with AI company Klay Vision to ethically train generative AI music models using UMG’s data, as reported by Emilia David. The partnership aims to create AI-generated music that respects copyright and includes protections for human creators’ likeness rights. Despite previously suing AI companies for using its data, …
Artificial intelligence will replace tasks rather than entire professions, according to Stanford University professor Dr. Erik Brynjolfsson. Speaking on a panel at the Global Future Councils Annual Meeting, he said that most jobs will remain safe if companies and policymakers prioritize augmentation rather than automation. Brynjolfsson described AI as a key technology that can drive …
Companies like Invisible Tech now employ thousands of highly skilled trainers worldwide. They help AI companies like OpenAI, Microsoft and Cohere to reduce errors in their models. This is reported by Reuters. Specialized experts with advanced degrees are now needed for more demanding tasks, instead of using students for basic tasks as in the past. …
A noteworthy discussion on Reddit sheds light on the growing fears and uncertainties surrounding the transformative power of artificial intelligence and its potential impact on the world of work. The original post argues that while AI is currently seen by many as a useful tool, it has the potential to transform society on an unprecedented …
Freelance writers and journalists are increasingly being hired by tech companies to write hypothetical responses for chatbots. These texts serve as training material for the AI, enabling it to deliver better and more reliable results. The demand for such AI annotators is high, as the models cannot be trained solely on synthetic data. Experts estimate …