Klarna is changing its customer service strategy by reintroducing human representatives after previously touting its AI chatbot as a replacement for 700 workers. According to Kristen Doerer from CX Dive, the buy now, pay later company now wants customers to always have the option to speak with a human. Klarna’s CEO Sebastian Siemiatkowski acknowledged in …
A self-described SEO specialist, Jesse Cunningham, has openly discussed how he uses AI to produce fake content targeting older women on Facebook and Pinterest. According to reporting by Maggie Harrison Dupré for Futurism, Cunningham creates large volumes of AI-generated articles and images on topics ranging from houseplants to recipes, attributing them to fictional bloggers with …
Meta’s new AI chatbot app is gathering extensive user data, potentially compromising privacy, according to Washington Post columnist Geoffrey A. Fowler. The app, which reached number two on iPhone’s free download charts, connects to Facebook and Instagram accounts, allowing it to access years of personal information. Unlike competitors ChatGPT and Google Gemini, Meta AI saves …
A new study by researchers from Cohere, Stanford, MIT, and Ai2 alleges that LM Arena, the organization behind the Chatbot Arena AI benchmark, provided preferential treatment to major AI companies. According to Maxwell Zeff’s TechCrunch report, companies like Meta, OpenAI, Google, and Amazon were allowed to privately test multiple model variants and only publish scores …
Pinterest is introducing new features to help users identify and filter AI-generated content on its platform. Images created or edited with generative AI will now display an “AI modified” label in the bottom left corner when viewed up close. As reported by Jess Weatherbed in The Verge, Pinterest’s Chief Technology Officer Matt Madrigal stated that …
OpenAI has rolled back its recent GPT-4o update after users reported the model becoming overly flattering and agreeable—a behavior often described as sycophantic. In a detailed explanation, the company acknowledged that they had focused too heavily on short-term user feedback during the update process, which resulted in responses that were “overly supportive but disingenuous.” The …
Geoffrey Hinton, often called the “Godfather of AI,” has predicted that artificial general intelligence (AGI) capable of taking over from humans could arrive within the next two decades. In an extensive interview with CBS, Hinton estimated a “10 to 20% chance that these things will take over,” potentially occurring “between four and 19 years from …
OpenAI has rolled back a recent update to GPT-4o, the default model powering ChatGPT, following widespread criticism that the AI had become excessively flattering and agreeable. CEO Sam Altman acknowledged the issue on social media, stating that “the last couple of GPT-4o updates have made the personality too sycophant-y and annoying.” Users across various platforms …
Pete Koomen, a prominent tech figure and YC Partner, has published a critique of Gmail’s AI assistant, arguing that it represents an outdated approach to implementing artificial intelligence in applications. In his blog post titled “AI Horseless Carriages,” Koomen explains that AI applications often fall short because developers don’t allow users to customize the system …
OpenAI has significantly shortened its safety testing period for new AI models, prompting concerns about insufficient safeguards. According to a Financial Times report by Cristina Criddle, testers now have just days to evaluate models compared to several months previously. Eight people familiar with OpenAI’s testing processes indicated that evaluations have become less thorough as the …