ElevenLabs has released Conversational AI 2.0, an enhanced platform for building enterprise voice assistants that better simulate human dialogue patterns. The update addresses common issues like awkward pauses and interruptions in automated conversations, according to reporting by Carl Franzen.
The new system analyzes conversational cues such as hesitations and filler words to determine when to speak or listen. It supports multiple languages automatically and can switch between different personas within a single interaction. The platform includes built-in access to external knowledge databases while maintaining privacy protections.
ElevenLabs designed the upgrade for customer service, healthcare, and sales applications. The system offers both voice and text communication options. Pricing ranges from free plans with 15 minutes monthly to business tiers at $1,320 monthly for 13,750 minutes. The platform complies with healthcare privacy regulations and supports European data residency requirements.