Salesforce is making a radical shift to autonomous AI agents. CEO Marc Benioff announced the new “Agentforce” platform, which will be presented in more detail at the Dreamforce conference. It will allow users to create AI-powered agents that can automate complex customer service tasks. Benioff sees this as the future of customer relationship management and … Read more
Salesforce has developed xLAM-1B, a small but powerful AI model that supposedly outperforms larger models from OpenAI and Anthropic in function calls.
Salesforce Einstein Copilot, an AI-powered tool for enterprise, is now generally available and is designed to help sales teams be more productive through generated text and automated actions. Einstein Copilot can break down and execute complex tasks, such as identifying the best sales opportunities and creating email drafts.