ServiceNow is introducing a library of customizable AI agents for businesses. The company is planning updates to its Now Assist AI platform that will allow customers to integrate AI agents into their workflows. As Emilia David reports for VentureBeat, companies can use the new Now Assist Skill Kit to develop their own prompts and skills for the agents. The first two AI agents, for customer service and IT service management, are scheduled to launch in November 2024. ServiceNow is taking a multi-agent approach, with multiple specialized agents working together.