Salesforce presents its vision for autonomous AI agents at Dreamforce 2024. CEO Marc Benioff explains that these agents will replace existing copilots and be based on a standardized platform. The company is focusing on its Agentforce product, which will deploy AI agents across various cloud services, writes Larry Dignan.
The Salesforce platform and the Data Cloud in particular play a central role in the implementation of this strategy. Benioff emphasizes that the holistic platform approach enables more accurate and reliable AI agents than do-it-yourself solutions. At the same time, Salesforce is relying on an ecosystem of partners to develop their own agents for the platform. The company wants to quickly introduce customers to Agentforce and demonstrate its benefits through practical examples.