Google’s NotebookLM being used as CRM replacement at VC firm

Sam Lessin, a general partner at Slow Ventures, revealed on social media that his venture capital firm is successfully using Google’s AI application NotebookLM in place of a traditional customer relationship management (CRM) system. According to an article by VentureBeat’s Carl Franzen, Lessin uploaded 10 years worth of internal emails to NotebookLM and can now easily query that data, with the AI providing highly relevant answers and references. Franzen suggests this could spell trouble for CRM providers like Salesforce if users switch to more affordable AI solutions, even if they lack some features. However, he notes CRM companies will likely try to offer similar AI capabilities to remain competitive.

Related posts:

Stay up-to-date: