Walmart is developing its own large language model called Wallaby, tailored specifically for retail applications. Trained on extensive data from Walmart, Wallaby aims to enhance customer service by responding in a natural tone, Emilia David reports for VentureBeat. Currently in heavy internal testing, Walmart plans to leverage Wallaby within a year, particularly for consumer-facing applications.
The company is taking a multi-layered approach to AI, utilizing both proprietary models like Wallaby and third-party solutions through a platform called Element. Walmart has previously employed GPT-4 for various applications as customer engagement on digital platforms has increased. The retailer has also implemented AI tools in its operations, including chatbots for employee inquiries and inventory management. Recently, Walmart upgraded its Customer Support Assistant to better understand customer intent and provide personalized responses.